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The player explained there have been a couple of membership, you to try hers and something is the woman partner’s. We suggested that the players be permitted to complete the confirmation procedure to show which they have been indeed two professionals. The new gambling establishment chose to maintain its condition, and so the problem is actually signed as the ‘unresolved’. The newest player’s membership got banned as the she has multiple accounts. The newest problem is actually finalized while the player broken the newest local casino conditions.

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The ball player away from Austria are whining concerning the extended verification processes. Even though there is actually reasonable basis to think that all the fresh connected accounts were used from the one person, some items remained uncertain, so we asked the ball player for additional info. The newest criticism try rejected since the athlete did not respond to all of our messages and you may concerns any longer. The ball player from Brazil has been banned immediately after breaking the advantage conditions.

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The ball player out of Chile is actually experiencing troubles guaranteeing its account. The ball player of Germany has experienced a scientific problem playing a particular video slot. The situation are effectively solved and the win added to the new player’s harmony. The player away from Chile are thinking the amount of data files and therefore are needed to possess KYC confirmation.

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Despite having submitted all the necessary data, and an excellent three-dimensional selfie, the fresh local casino got kept rejecting them. The new player’s main topic had been the essential difference between their actual and you can mailing target. The fresh Complaints Team had presented to the deposit 1 get 20 mobile casino player as well as the local casino understand and you can look after the challenge. Once a series of forward and backward texts as well as the player’s persistent efforts, the new local casino affirmed the pro had efficiently finished the newest confirmation techniques. The ball player of Austria got claimed a gambling establishment added bonus and you can won, but the woman account try then banned to possess violating rules 7.13.

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The gamer in the Italy is actually let down to your gambling establishment’s RTP (Come back to Pro). The ball player away from Mecklenburg-West Pomerania questioned a withdrawal and found particular technology items affecting the equilibrium. The situation try properly solved as well as the equilibrium are restored. The gamer is not able to withdraw his harmony because the their percentage is actually delay.

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He didn’t see the hook to own publishing data files, therefore the guy couldn’t be sure his membership. The gamer out of Germany got his membership finalized because of the provider’s choice. The gamer away from Austria is unable to withdraw her earnings owed in order to an incomplete KYC. The ball player is actually incapable of make sure his membership as the their documents are becoming denied. The new ailment is resolved because the gambling establishment confirmed and you will paid out the ball player. The gamer out of Germany got their account prohibited rather than after that explanation.